Tuesday, January 31, 2012
Sunday, January 29, 2012
Great quote about web debates...
"If you get into a fight with a pig, you both get dirty, but the pig enjoys it"
Monday, January 23, 2012
Management Tool - Open The Front Door
This is a helpful little management technique you can use when you want to change behaviour. It's called "Open The Front Door", which is a mnemonic device for the four step process - "Observe Think Feel Desire".
The first step is to state what you have Observed. For example, "I saw you slam the door."
Next step is to describe what the observation made you Think, that is, what conclusions you drew. For example, "I thought you must be angry with me".
Third step is to state how this makes you Feel. For example, "This made me feel sad and hurt, and a bit angry myself."
The final step is to state what you Desire, what you want to happen. For example, "I want us to be friends again."
It's a simple tool, but surprisingly effective in practice. Here's what you might say to a staff member who is on the Internet too much -
"Hi Jenny, I've observed that whenever I walk past your desk, you always seem to be on Facebook. This makes me think that you either don't have enough work to do, or you have work that you don't want to do. I feel frustrated by this because there is a lot to be done, and everyone else in the team is working really hard. What I desire is for you to be fully productive during work hours. How can we achieve this?"
You don't have to use the exact keywords, of course - equivalent words are just as good, and might suit your style better.
This technique can also be used outside of work. It could be useful in a volunteer organisation, such as a church. For example -
"Hi Sam, I've noticed that you haven't been at church much lately. This makes me think that you either don't enjoy it anymore, or else something prevents you from coming. I feel sad about this, because you've made such a great contribution in the past. What I'd like is to go back to the old days, when you were with us every week and really enjoyed it. How can we make that happen?"
Some people might think such an approach is too confrontational, but I've used this technique a number of times, and found that it really helps open up effective communication. Give it a go...
Sunday, January 08, 2012
Very Easy Chicken Soup
Why Microsoft will win the tablet war
Thursday, January 05, 2012
Leadership Without Excuses
- Equip your people for moments of truth and tradeoff
- Invest excruciating minutes to ensure role clarity
- Use commanders intent to promote ownership. Stretch your people. Align them with your business strategy
- Compete for attention
- Boost the credibility of your high expectations
- Reward what you want to see more of... and stop tolerating what you don't
- Use the other F-word to tap hidden sources of motivation
- Wield your biggest stick: the power to take things away
- When you have no authority - use increased confidence and reduced anxiety as your consequence currency
- Whet the appetite for truth
- Prevent excuses before they happen
- Banish the fantasies and fetishes that lead to fingerpointing
- Treat mistakes as intellectual capital and give negative feedback that doesn't freak people out